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Developing The Business Case

Step 1 - Validating the Starting Point

Step 2 - Benchmark the Current Process State

Step 3 - Define Performance Metrics and Success Criteria

Step 4 - Optimise for the Future Process State

Step 5 - Develop a Return on Investment Model

The real Cost of Implementing BPM & Conclusion

Building a case for BPM - Common Pitfalls to avoid