Maintenance
How and where can technology be deployed to deliver real benefits?
The process of repairs and maintenance whether managed directly or via a business partner involves the logging of job information, the dispatch of appropriate people to site and the collection of data and documents to validate the task.
All of these functions can be streamlined to deliver efficiency benefits to the organisation.
Where possible paper is removed from the task and in the event that some paper based information is required the data can be collected automatically and validated. Appropriate actions and processes can be triggered to deliver the information to key users.
Repeatable process of inspection and maintenance can be scheduled and managed with approcpriate resource through the various stages of each task. These tasks and associated actions can be automated to ensure that appropriate action and supporting information is delivered and received to complete the task.
The emphasis is to streamline the task and make the delivery and collection of information easier so that people can focus more time on the core task.
The use of hand held devices such as PDA's and Smart Phones with GPS can make the job of delivering a task to remote workers easier. Information can be collected in real time so that better informed decisions can be made regarding appropriate actions.
Paper based information can be scanned where applicable and attached to an automated process to ensure that the data is validated and stored appropriately.
Greater visibility on processes can be provided in order that the provision of maintenance is streamlined to provide a better, more efficient service to your clients.
Key Benefits Include:
- Efficiency - Hand held devices deliver tasks and collect data in real time to provide a more appropriate and efficient service to your tenants
- Evidence - Digital photographs validate inspection or repairs tasks and can be stored within a housing and tenancy file and linked to appropriate tasks & actions
- Automation - Define routine business process rules around regular maintenance tasks such as Gas & Electricity safety checks
- Visibility - GPS guidance can help make better informed choices and can be deployed so tasks are delivered to appropriate personnel
- Simplify - Get real time statistics that will allow maintenance functions to be improved and resourced appropriately to provide a better service to your tenants
- Efficiency - Get statistics and relevant information automatically rather than have manually generate reports for analysis
- Empower - Equip the maintenance team with appropriate information and tools so as to allow them to be more effective